Email us at [email protected], or use the Telegram QR code in the site footer to join the community and PM us on Telegram. For business inquiries, email [email protected].

If a minor wishes to apply, they must provide the guardian’s full information in the commission form and include a signed guardian consent form. Submitting the application will be regarded as confirmation that the guardian has read and agreed. Please contact support for the consent form format if needed.

If you would like to adopt a character from the character shop, please fill out the corresponding adoption form. If you would like to submit a custom commission, please fill out the form in the custom commission section. Please make sure to carefully review all information before submitting. Support will contact you within 3 business days to discuss the details. Your commission will be considered successfully confirmed once the payment has been received.

The estimated production time for a single item is approximately 1 month. However, the actual schedule will depend on queue order, character complexity, material selection, communication timing, and other factors. After the order is confirmed and production begins, delivery is expected within 60 business days. Once the balance has been fully paid, shipping will be arranged according to the queue. For progress updates, please contact support. For shipping information, please check the relevant shipping platform. If you need to change the delivery address or have special timing requests, please contact support in advance.

The confirmation fee is used to confirm your commission intent and reserve your place in the queue, especially for character shop adoptions. If multiple people apply at the same time, the first person to complete payment will be considered the successful adopter. Once adopted, the character will be removed from the shop or marked as “Adopted.”

For custom commissions, the confirmation fee is only used to confirm the start of the commission and reserve your place in the queue. Specific production details will be discussed after the commission has been confirmed.

In addition, for adoption commissions, the confirmation fee must be paid within 2 hours after your application has been approved by support, not during the website form submission stage. If payment is not completed within that time, the application will be considered forfeited. If the character has not yet been adopted, you may apply again. Repeated malicious submissions followed by withdrawal more than 3 times within a short period may result in service restrictions. Thank you for your understanding.

There is no payment deadline for the confirmation fee for custom commissions. However, if details such as the design settings are changed, a new quotation will be required, and the estimated completion time will be recalculated from the time the fee is paid.