This Agreement includes the main text, the Privacy Policy, and any service rules that we have published or may publish in the future. All of these documents shall have equal legal effect.

Your use of services such as fursuit commissions, character shop browsing, and fursuit showcases shall be governed by this Agreement. If a specific service has separate rules that conflict with this Agreement, those separate rules shall prevail. Matters not specifically addressed shall be governed by this Agreement.

Before any new rules take effect, we will publish them at least seven (7) days in advance through our official website, internal messaging system, or email.

(1) Core Services

We provide professional fursuit commission services, including concept design, material selection, detailed production, and derivative product development, to create one-of-a-kind works.

Definition of "Fursuit": A wearable textile or crafted product made primarily from materials such as faux fur, foam, plastic, or leather, based on a character design provided by either the client or us, and produced through processes such as cutting, sewing, sculpting, and painting. A fursuit may include the head, body, limbs, tail, and other components.

Acceptance Criteria: Acceptance shall be based on the design plan, materials, and craftsmanship requirements confirmed in the order.

(2) Additional Services

Through our official website, we also provide services including portfolio display, commission consultation, order management, design communication, and progress tracking. Users may also browse works created by other users and participate in community interaction.

(1) Eligibility

Users must be natural persons with full civil capacity or legally existing organizations. Overseas clients must meet the age of majority requirements under their local laws.

If a minor uses the services, written consent from their guardian is required, and the guardian must supervise the process. The guardian shall sign the agreement, make payment, and accept delivery of the product on the minor's behalf.

(2) Prohibited Conduct

Users may not, including but not limited to:

• Use the product for illegal or criminal purposes, or for promoting violence, obscenity, pornography, discrimination, or other content contrary to public order and good morals;
• Infringe upon the intellectual property rights, portrait rights, privacy rights, reputation rights, or other lawful rights of others;
• Distort facts, commit malicious defamation, or otherwise damage our brand image or business reputation;
• Fail to pay fees on time, provide inaccurate information, or otherwise violate service rules.

The fees payable for our services may include design fees, material costs, production fees, shipping charges, taxes, payment processing fees, and any other applicable charges, as specified in the applicable order confirmation, invoice, or checkout page.

An initial deposit equal to 30% of the total order price is required for all orders and must be paid before we begin any design work, production, or procurement of materials. The remaining 70% of the total order price shall be paid as the final payment in accordance with the timeframe stated in the applicable order confirmation, invoice, or checkout instructions. We will deliver or release the commissioned item only after full payment has been received, unless otherwise agreed in writing.

Subject to our approval, we may offer an installment payment plan for up to twenty-four (24) months, with payments due monthly in accordance with the schedule set out in the applicable order confirmation, invoice, or separate payment arrangement. Where an installment plan is approved, the required 30% initial deposit must still be paid in advance. Failure to make any installment payment when due may result in suspension of work, withholding of delivery, cancellation of the order, or any other remedies available under this Agreement or applicable law.

We may accept payment by credit card, debit card, bank transfer, WeChat Pay, Alipay, and such other payment methods as we may make available from time to time. Payments made by credit card or debit card may be subject to additional bank charges, processing fees, or surcharges, which will be disclosed where applicable.

We work with Hong Kong Proton Technologies Limited as our payment processing partner, and payments may be collected by and made payable to Hong Kong Proton Technologies Limited, as specified in the applicable order confirmation, invoice, or checkout instructions.

If you request any design changes, order modifications, or additional services that affect the price, scope, or production timeline, the relevant changes shall be confirmed in writing, including by updated order confirmation or written supplement. Any additional costs, charges, or delays arising from your requested changes or other circumstances attributable to you shall be borne by you.

Refunds

If we cancel your order due to our fault, you will be entitled to a full refund.

If you cancel your order, any refund will be made after deduction of costs already incurred, based on the stage of completion of the order. For example, the deductible amount may be approximately 30% at the design stage and approximately 70% at the production stage, unless otherwise specified in the order confirmation.

• Our design drafts, renderings, process documents, and similar materials remain our intellectual property; without written permission you may use them only for personal, non-commercial purposes.
• Character art and materials you supply must not infringe third-party rights, and you authorize us to use them within the scope of performing the service; you bear liability for disputes arising from your materials.
• Trademarks and branding including Snowfuzzlab Studio and related marks (including 冰绒研究所 where applicable) are protected; you may not use them commercially or in a way that causes confusion without permission.

• You must provide accurate name, contact details, shipping address, etc.; you are responsible for consequences of false information.
• Changes should be submitted through the website or our support email; we are not liable for delay or loss due to your failure to update information.
• We use reasonable technical and administrative measures to protect data; we are not liable for disclosure caused by your own conduct (e.g. weak passwords, sharing accounts).